Terms & Conditions of Sales

GENERAL CONDITIONS OF SALE ONLINE VIA L'ORC

Object

These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.

Offers

All our advertisements, web pages or offers are produced in good faith and based on the data available. Maps, photos and illustrations are presented for informational purposes only and are not contractual. They may be subject to change before the reservation is finalized. The customer authorizes us to correct any obvious material errors in the information that we communicate to him. Arrivals are scheduled from 3 p.m. to 8 p.m. For other hours, contact us. The rooms must be vacated by 12 noon.

Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before the service is booked .

The customer authorizes us to correct any obvious price errors.

Booking

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

Booking process

Reservations made by the customer are made via the dematerialized reservation voucher accessible online on the reservation tool.The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of services to book has been made, the booking procedure includes the following steps until validation:
Entering the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale relating to the service (s) service (s) and, finally, the validation of the reservation by the customer. Payment or the balance of payment is made on arrival in cash (no bancontact on site) when the keys are handed over.

Acknowledgment of receipt of the reservation

The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment with from which the customer can present his complaints.

Right to retract

It is recalled that, in accordance with article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

accommodation other than for residential purposes (e.g. holiday accommodation),
transport,
car rental,
catering and services relating to leisure activities.

Respect for private life

We collect your data in accordance with the General Regulations on the Protection of Personal Data (2016/679) ("RGDP").

The personal data you provide us are necessary for processing your reservation and are essential for the management and provision of services (article 6.1 .b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including in particular Elloha.com which manages the reservation tool, online payment providers, providers established in third countries.In particular when paying online, the customer's bank details must be sent by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners guaranteeing a level of protection in accordance with the principles enshrined in the RGDP.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have the right to access, rectify or delete your data, as well as the right to oppose the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.

Your complaints relating to the collection and processing of your personal data may be addressed to the competent supervisory authority.